DoMyEbook

Privacy Policy

At Do My Ebook, we're committed to protecting your privacy. This policy explains what information we collect, how we use it, and your choices regarding your personal data when you use our website and services.

Last Updated: June 23, 2025

Information We Collect

When you interact with Do My Ebook, we may collect various types of information to provide and improve our services:

•Personal Information You Provide: This includes details you give us when you "Get a Quote", post a project, or communicate with our team. This might include your name, email address, phone number, and project details.

•Payment Information: When you make a payment, we collect necessary billing details. Please note that we use secure third-party payment processors to handle your payment information, and we do not store sensitive credit card details on our servers.

•Usage Data: We automatically collect information about how you access and use our platform. This can include your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This helps us understand how our platform is used and how we can make it better.

•Communication Data: Records of your communications with us, including emails, chat transcripts, and any feedback you provide.

How We Use Your Information

We use the information we collect for several purposes to provide you with an excellent experience:

•To Provide and Manage Services: This includes processing your requests, connecting you with our expert team, managing your projects, and facilitating communication between you and our creatives.

•To Communicate With You: We use your information to send you updates about your projects, respond to your inquiries, provide customer support, and inform you about important changes to our services.

•For Quality Assurance and Improvement: We analyze usage data and feedback to understand how our platform is performing, identify areas for improvement, and enhance the quality of our services.

•For Security and Fraud Prevention: To protect our platform, our users, and ourselves from fraudulent or malicious activities.

•To Comply with Legal Obligations: Where necessary, we may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We understand the importance of keeping your information private. We will only share your data in specific circumstances:

•With Our Team of Creatives: To fulfill your project, we share relevant project details with the writers, editors, designers, or illustrators assigned to your project. This is essential for them to understand your vision and deliver the best possible result.

•With Service Providers: We work with trusted third-party service providers (like payment processors and hosting services) who help us operate our business. These providers are obligated to protect your information and only use it for the purposes we've outlined.

•For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.

•Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.

We will never sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement a variety of security measures to protect your personal information. We use industry-standard encryption, secure servers, and strict access controls to safeguard your data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Choices and Rights

You have certain rights regarding your personal information:

•Access and Correction: You can access and update much of your personal information through your Do My Ebook account.

•Opt-Out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

•Data Retention: We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you have any questions about your rights or wish to exercise them, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us through our website's "Get a Quote" form or via email: info@domyebook.com.